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Frequently Asked Questions

  • Can I get a warranty and customer service when I purchase InAndOn Products from Amazon or eBay?
    No, we do not provide warranty and customer service to third-party sellers. We only provide warranty and customer service who purchase from our official store.
  • What is the difference between the V5 Max, the KV-V5 Max and the KV-V3 Max?
    All three karaoke machines use the newest motherboard. They have the same functions (free cloud download, YouTube app, change key, etc.). V5 Max is a all-in-one unit with 18.5” touchscreen. KV-V5 Max and KV-V3 Max are two-unit systems with a 21.5” touchscreen. Both are the same except for the dimensions.
  • Can I get a table stand instead of a floor stand?
    For models KV-V3 Max and KV-V5 Max, we have two options to choose from. The floor stand is about 82 cm tall, and the table stand is about 37 cm tall. All other models come with a set stand type.
  • Do I have to download the songs beforehand to use it? Can I play songs without Wi-Fi?
    The songs are preinstalled in the hard disk. You do not need to download any songs yourself. You can play songs without Wi-Fi. The Wi-Fi is used for updating the hard disk with new songs during automatic updates that occur every time you turn on the karaoke machine.
  • What is the difference between 4T, 6T, and 8T? Can I add an extra hard disk by myself for extra storage?
    4T contains around 90K songs, 6T around 120K songs, 8T around 160K songs. You cannot add your own hard disk to upgrade the storage size.
  • How many languages does the karaoke machine support?
    The karaoke machine can support 12 different languages (Traditional Chinese, Simplified Chinese, Filipino, English, Japanese, Korean, French, Vietnamese, Russian, Malaysian, Indonesian, Thai).
  • Can I delete certain songs to get extra space on the hard disk?
    Yes, you can customize and delete any songs that you do not need.
  • Once I purchase my karaoke machine, will I have access to cloud song download?
    Yes, it will be free to download new songs for the first year through the automatic cloud updates. New songs are available every two weeks. After the first year, you will have to pay for VIP subscription.
  • Can I add any songs to the karaoke machine?
    Yes, you can easily add any songs to your karaoke machine by using a USB.
  • Can I change the key to a song?
    Yes, you can select which key you want to sing a song at.
  • Can I record my karaoke songs and share with friends?
    Yes, you can record your songs and download to a USB or share with your friends via WeChat.
  • Can I use a smart phone or an iPad to control the karaoke machine remotely?
    Yes, we have a “音乐唱” app available through the App Store or Google Play.
  • Can I use YouTube or Karaoke apps to sing?
    Yes, Our latest version supports both YouTube and 全民K歌.
  • Can I use the touch screen to search songs while people are singing on the TV?
    Yes, you can fully use the touch screen while someone is singing on the TV.
  • What is the quality of the music tracks?
    It depends on the age of the video. Many new songs are HD.
  • What version of the USB is the karaoke player compatible with?
    Our latest karaoke models are using USB 3.0.
  • Can I use the TV speaker instead of a soundbar or a home theater sound system?
    No, you cannot use the TV speaker for voice audio. You must use a sound bar or home theather sound system. The karaoke player does not have a speaker installed. For voice audio, you need to connect to a speaker thru the provided RCA cable. We also provided an HDMI cable for video.
  • Can I connect to the speaker using Bluetooth?
    No, the karaoke player does not support Bluetooth. The included RCA cable must be used to connect to the speaker.
  • What is the dimension of each karaoke player and microphone receiver?
    V3 Max: 39 x 26.4 x 16.5 cm V5 Max: 44.8 x 27.6 x 18.5 cm KV-V3 Max: 43 x 25 x 3.8 cm KV-V5 Max: 43 x 32 x 9 cm Basic Bundle Microphone: 21 x 16 x 4 cm Deluxe Bundle Microphone: 42 x 18 x 5 cm
  • Can I buy extended warranty for my karaoke machine?
    Yes, we offer an extended warranty that must be purchased within 14 days of receiving the machine.
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